Monthly Bonus

Additional Information

To recharge online you must know that your TRANSPORT CARD:

• Must be on perfect conditions of use and being verified and authorized in the System.
• It must have been done at least one loading operation at a physical Point of Sale and therefore, the card must be already activated.
• If you card is personalized, the System only allows the online recharge of the same title contained in the card.
  • If the current title is timed out, it will be recharged to leave a new title pending initialization.
  • If the current title is asset, the new title will be marked as extended, so that when the current title ends the new one is initialized (**).
  • in case that the title is active and extended, online recharge will only be effective when the pending extension is applied, so the operation will remain on a waiting list until the recharge can be applied. (*)
• If you card is anonymous, any of the three current anonymous titles may be uploaded Bonus 10 trips,  Bonus 30 trips and Bonus 50 trips regardless of the current title contained on the card (as long as it is one of these three titles).
  • If he current title matches reloaded title:
    • The travel balance will be added to the current one, as long as it does not exceed the maximum number of trips allowed (20 trips for the Bonus 10, 40 trips for the Bonus 30 and 60 trips for the Bonus 50).
    • The sum of current trips plus recharged trips will be applied when they do not exceed the maximum number of trips allowed (for example when the valid title has 10 or less trips for a Bonus 10) so the operation will remain on the waiting list until the recharge can be applied (*)
  • In case of not match the current title the recharge will only be applied when the trips of the current title are sold out Therefore, the operation will remain on the waiting list until the recharge can be applied. (*)

• (*) Make sure that when making the purchase, the number of trips, considering those you still have on the card, does not exceed the maximum balance or, if personalized, the title is already expanded.
  If this happens, the recharge will not be done instantly and with each validation you do, it will be checked if it is possible to make the online recharge effective.
  Nevertheless, If a limit of 10 days is exceeded and the online recharge has not been applied, the operation will be cancelled and the payment will be automatically refunded..
• (**) The titles CDL Courses and Unemployed they do not allow expansion, so they cannot be loaded until the title is expired or exhausted.
• Check the terms and conditions of sale before proceeding with the purchase as you must check the box: “I have read and agree to the terms and Conditions from the web” when completing the payment.
• It is convenient that you recharge the card before your trips run out, so if there is any incident in the download, you can travel. Later you can go to Customer Service Office (hereinafter OAC) to solve the problem.

To make the payment you must know that the BANK CARD:

• It can be from credit or of debit.
• Remember that you must provide the credit or debit card details and their corresponding security codes.
• Once the transaction is completed, confirmation that it has been completed correctly will appear on the screen and you will also receive an email, at the address you indicated, with the justification for the purchase.

Remember that to download the purchased trips to the card when you get on the bus:

• As soon as you receive the payment, you will be notified with an email when to board the bus to make the recharge effective.
• If you do not receive the email, at least 60 minutes must have passed since you made the purchase. It is the time necessary to ensure that the buses have received your recharge and that when you pass the card at the desk it will be recharged.
• Leave the card on the desk for a few seconds to ensure that the recharge is done correctly.
• Remember that The desk display will only show the remaining travel balance or the expiration date resulting from the validation of the title., so you will be able to guess based on that information whether or not the online recharge has been applied (and you can always ask the driver for a inquiry ticket to see what the title has loaded).
• If you have any incident you must go to the OAC. Its convenient that save and present the purchase receipt.